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Troubleshooting

If you encounter issues while using Notion2Gcal, this guide provides solutions to common problems.

Sync issues​

Events not appearing in Google Calendar​

  • Check if your Google Calendar and Notion integration is connected under Connections.
  • Ensure that your Notion database, date field and Google Calendar is correctly selected in the Automations.
  • If using filters (Premium feature), double-check that they are correctly configured and not excluding tasks unintentionally.
  • Try reauthorizing Notion and Google Calendar in Connections.

Events not updating or deleting​

  • Ensure that the Notion task was modified after the last sync cycle.
  • Verify that the automation applies to the modified task.
  • Confirm that the correct Google Calendar is selected in your Automation.
  • Check if you are within your plan’s sync schedule (every 2 hours for free users, every 5 minutes for premium users).

Authorization issues​

Unable to connect Google Calendar​

  • Make sure you are signing in with the correct Google account.
  • Ensure you have granted all requested permissions.
  • If authorization fails, try removing Notion2Gcal from your Google account’s third-party apps and reconnecting.

Unable to connect Notion​

  • Confirm that you have selected the correct Notion workspace when authorizing.
  • Ensure that your Notion database has read and write access enabled.
  • Try removing Notion2Gcal from your Notion integrations and reconnecting.

Subscription & billing issues​

Premium features not activated after upgrading​

  • Confirm that the payment was successfully processed.
  • Refresh your Account page to check if the subscription status has updated.
  • If the issue persists, contact support at support@notion2gcal.com.

Payment failed​

  • Verify that your payment method is valid and has sufficient funds.
  • Check if the payment provider (Mollie) flagged the transaction.
  • Try using a different payment method.

General troubleshooting steps​

  • Log out and log back in to refresh your session.
  • Clear your browser cache and retry.
  • Try using a different browser to rule out browser-related issues.

Contact support​

If you need further assistance, contact support at support@notion2gcal.com.